You can contact us via live chat, email, WhatsApp, or our social media channels. We typically respond within 24 hours.
Frequently Asked Questions
Product-Related Questions
What is a disposable vape?
A disposable vape is a compact, all-in-one vaping device that comes pre-filled with e-liquid and a built-in battery. It is designed for single use and requires no refilling, charging, or maintenance. Once the e-liquid or battery runs out, simply dispose of the device responsibly.
Are your e-cigarettes safe?
All our products undergo rigorous quality inspections and comply with relevant national/regional safety standards. However, e-cigarettes are for use only by adults of legal smoking age and are not suitable for use by pregnant or breastfeeding women or those with heart or respiratory problems.
Do your e-cigarettes contain nicotine?
We offer a variety of nicotine strengths (0%, 2%, 3%, 5%, etc.). Please read the product instructions carefully before purchasing.
How do I use a disposable vape?
Using a disposable vape is very simple:
Remove the device from its packaging.
Remove any protective stickers or silicone plugs.
Inhale from the mouthpiece to activate the device.
Most disposable vapes are draw-activated, meaning there are no buttons required.
How long can an e-cigarette be used?
Its lifespan depends on the specific model’s total puff count (e.g., 20,000, 50,000, or 100,000 puffs) as well as your frequency of use. Typically, a single e-cigarette lasts anywhere from a few days to several weeks.
What flavors are available?
We offer a wide variety of flavors spanning fruit, beverage, mint, candy, and dessert series—such as Strawberry Watermelon, Blueberry Smoothie, Mango Peach, and Grapefruit Mint. Certain limited-edition flavors are available only during specific periods. If you have specific flavor preferences, we can also create a custom blend tailored exclusively to your requirements.
How do I store my e-cigarette?
Store in a cool, dry place away from direct sunlight, heat, or humidity. Keep out of reach of children and pets.
Is this product rechargeable?
Most disposable e-cigarettes have a Type-C charging port, which allows you to charge the e-liquid before it runs out. Once the e-liquid is depleted, it cannot be refilled.
How do I know when my disposable vape is empty?
Most disposable e-cigarettes have a TypMost e-cigarettes now come equipped with a smart display screen that shows the battery level and e-liquid percentage, allowing you to easily check the e-cigarette’s usage status.
If your e-cigarette doesn’t have a screen, you can determine if it’s low on vapor by observing the following: Significantly reduced vapor production; weaker flavor or a burnt taste; indicator light flashing repeatedly; device no longer producing vapor.e-C charging port, which allows you to charge the e-liquid before it runs out. Once the e-liquid is depleted, it cannot be refilled.
Purchase-Related Questions
Is there an age restriction for purchasing?
You must be of legal smoking age (18 or 21 in most areas). Age verification may be required.
What payment methods do you accept?
Depending on your location, we accept credit cards, debit cards, PayPal, bank transfers, and other payment methods, including cryptocurrencies. You can also view all payment methods on the payment page of our website.
Why was my payment declined?
Payments can be declined for a variety of reasons, such as incorrect credit card information, insufficient funds, or an issue with the payment provider. Please ensure the payment information you provided is accurate, or contact your payment provider to resolve the issue.
How do I get an invoice?
You can request an invoice during checkout, and we’ll email it to you.
Do you offer cash on delivery (COD)?
We do not offer COD. You must use an online payment method when placing your order.
Can I enter a discount code or gift card?
Yes, if you have a discount code or gift card, you can enter it during checkout to receive the discount.
Is payment secure?
We implement several measures to ensure payment security, including encryption and PCI-compliant payment processing.
How do I receive an order confirmation after payment?
After successful payment, you will receive an order confirmation email with detailed order information.
Can I make changes to my order after placing it?
Once an order has entered the packaging process, it cannot be changed. If you have any changes, please contact Customer Service as soon as possible.
How do I request a refund?
If you require a refund, please contact our Customer Service team and provide the order details. We will assist you with your refund request according to our refund policy.
How can I view my order history after payment?
Log in to your account and go to the “My Account” page. In the Order History section, you can view payment information and order status for past orders.
Do you offer wholesale or bulk orders?
Yes, we support wholesale and bulk purchases for distributors, retailers, and vape shops. For bulk pricing and cooperation details, please contact our sales team through the Contact Us page.
Shipping-Related Issues
What's the shipping policy?
Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.
- USA – UPS Express (except Alaska and Hawaii)
- UK – Local DPD Express
- Europe – UPS Express/ DPD Express/ DHL Express
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.
- UAE (Dubai only)
- South Africa
- Vietnam
- West Malaysia（expcet Kalimantan Island）
| Country | Shipping Method | Shipping Time |
| USA | Local UPS Ground | 10~15 Days |
| UK | Local DPD Express | 7~12 Days |
| Germany | UPS/DPD/DHL Germany | 8~15 Days |
| France | UPS/DPD/DHL Germany | 10~15 Days |
| Belgium | UPS/DPD/DHL Germany | 10~15 Days |
| Luxembourg | UPS/DPD/DHL Germany | 10~15 Days |
| Netherlands | UPS/DPD/DHL Germany | 10~15 Days |
| Czech Republic | UPS/DPD/DHL Germany | 10~15 Days |
| Poland | UPS/DPD/DHL Germany | 10~15 Days |
| Croatia | UPS/DPD/DHL Germany | 10~15 Days |
| Slovakia | UPS/DPD/DHL Germany | 10~15 Days |
| Slovenia | UPS/DPD/DHL Germany | 10~15 Days |
| Finland | UPS/DPD/DHL Germany | 10~15 Days |
| Denmark | UPS/DPD/DHL Germany | 10~15 Days |
| Sweden | UPS/DPD/DHL Germany | 10~15 Days |
| Austria | UPS/DPD/DHL Germany | 10~15 Days |
| Italy | UPS/DPD/DHL Germany | 10~15 Days |
| Hungary | UPS/DPD/DHL Germany | 10~15 Days |
| Lithuania | UPS/DPD/DHL Germany | 10~15 Days |
| Estonia | UPS/DPD/DHL Germany | 10~15 Days |
| Latvia | UPS/DPD/DHL Germany | 10~15 Days |
| Greece | UPS/DPD/DHL Germany | 10~15 Days |
| Ireland | UPS/DPD/DHL Germany | 10~15 Days |
| Portugal | UPS/DPD/DHL Germany | 10~15 Days |
| Spain | UPS/DPD/DHL Germany | 10~15 Days |
| UAE (Dubai only) | Dubai dedicated line | 12~18 Days |
| South Africa | South Africa dedicated line | 15~25 Days |
| Vietnam | Vietnam dedicated line | 3~5 Days |
| West Malaysia | Malaysia dedicated line | 4~8 Days |
Other countries
Except these countries list above, you need to do customs clearance and pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.
Your customs may require you to provide business license too.
If you would like to learn more, please see our shipping policyShipping policy.
Do you offer free shipping?
Currently, we offer free shipping for orders of 100 or more items within Europe.
How is shipping calculated?
Shipping charges are typically calculated based on the weight of the item, the destination, and the selected shipping method. You can view shipping charges during checkout.
What should I do if my package is lost or delayed?
If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.
How do I track my order?
We have a dedicated section on our website to track the status of your package. You can log in and check the status yourself. If the information you receive is incorrect or unavailable, please contact us at any time and we will promptly verify the information and send it to you.
Click “Order Tracking” to quickly track your package
Do I need to pay customs duties?
Currently, most countries we ship to do not require customs duties, with the exception of countries like Norway and Switzerland. If you are unsure whether your country requires customs duties, please contact us and we will confirm the information as soon as possible.
What is the estimated shipping time?
Delivery time varies depending on the product, and shipping time is 7-14 business days.
Security-Related Issues
How is our website secure?
We use multiple layers of security to protect your data and transactions, including data encryption, firewalls, and regular security audits.
How is my personal information protected?
We strictly adhere to our privacy policy and will not sell or share your personal information. Your information is used only for order processing and customer support.
Click on the “privacy policy” to view details.
Is your payment information secure?
We use a PCI-compliant secure payment processing system to ensure the security of your payment information.
How can I create a strong password?
A strong password should use a combination of letters, numbers, and special characters. Avoid easily guessed information such as birthdays. Changing your password regularly is also a way to enhance security.
How can I verify the authenticity of a website?
Check the website’s URL to ensure it matches the official website. Also, check for the SSL certificate, which should indicate that the website is secure.
How can I report suspicious activity?
If you notice any suspicious activity or security issues, please contact our customer support immediately. We will investigate and take necessary action.
Do we have anti-phishing measures in place?
Yes, we have implemented anti-phishing measures to help prevent fraudulent activity on malicious websites and emails.
Post-Sales Return-Related Issues
What should I do if my device is defective?
Disposable e-cigarettes do not come with a long-term warranty. However, if your product is damaged or malfunctioning upon receipt, please contact us within 48 hours of receipt.
Do disposable e-cigarettes come with a warranty?
Disposable e-cigarettes do not come with a long-term warranty. However, if your product is damaged or malfunctioning upon receipt, please contact us within 48 hours of receipt.
How can I request after-sales support?
Please send photos of the defective product and your order number to our customer service email address. We will respond within 1-2 business days.
Can I return or exchange an item?
Due to the nature of disposable products, we only accept returns or exchanges for defective or damaged items. Please inspect the package immediately upon receipt and contact us within 48 hours if you find any issues.
To be eligible for a return, your item must be in the same condition as when you received it, unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase. To initiate a return, please contact us at [email protected]. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to ship the package. Items returned without a prior return request will not be accepted.
Click to view details of the “return and refund policy“.
How do I request a refund?
If you require a refund after receiving your package, please contact our customer service team and provide your order details. We will process your refund request based on the circumstances.
Legal and Compliance Issues
Are e-cigarettes legal in my area?
Please check local laws before purchasing. We are not responsible for cancellations or returns due to legal restrictions in your area.
Can I bring e-cigarettes on board?
Most airlines allow e-cigarettes in carry-on baggage, but they are not allowed in checked baggage. Their use on board is strictly prohibited. Please check with your airline before traveling.
How do you protect my privacy and data?
We strictly adhere to data protection regulations and collect and use your personal information only for order processing and customer service purposes, protected by encryption technology.
Customer Support
Do you offer OEM services?
Yes, BangPuff offers OEM services for businesses looking to create their own branded vape products. Contact our customer support team to discuss your specific needs and requirements.
Do you offer wholesale or distribution partnerships?
Yes, we welcome wholesale and distributor inquiries. Please contact our sales team for pricing and terms.
If you have your own freight forwarder in Shenzhen, we can ship or deliver to them.
How can I contact customer service?
Whatsapp: +8615108982055
