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Normally, most orders will be packed and sent to the freight station within 24 hours, while a small number of orders will be sent out within 48-72 hours, depending on the products you ordered.

For orders from most countries, we handle customs clearance. After ordering, you simply wait for your package to be delivered to your door. You don’t need to do anything else. For a few countries (such as Norway, Switzerland, Denmark, etc.), you will need to handle customs clearance yourself. You can contact customer service before ordering to confirm whether you need to handle customs clearance yourself.

If your country falls under our customs handling services, you will not need to pay any additional fees. If your country requires self-clearance, you will need to pay the clearance fees yourself.

Parcels shipped from China typically arrive within 10-15 days after shipment, while products shipped from European warehouses usually arrive within 3-7 days.

If your order is from a country where we handle customs procedures, and your package is detained by customs, we will resend the package or issue a refund after verification. If you handled customs procedures yourself in a country where you are responsible for customs clearance, then you will be responsible for any package detention.

If your package is damaged or lost in transit, and it’s proven to be the logistics company’s responsibility, we will prioritize resending the package or issuing a refund. We are not responsible if the package is lost after delivery due to your improper handling. Please check the outer packaging upon receipt. If the outer packaging is visibly damaged or deformed, you can take photos or record videos and contact us. We will guide you through resolving the issue.