FAQ
Q1: Are you factory or trade company?
We are professional ecig company with our factory. We own 2 factories with areas more than 4,000m², 500+ staffs and 2 offices.
Q2: Why should i buy from you?
The high quality,reasonable price and fast international logistics.
Q3: Can I have my Logo on products?
Of course,we can do OEM service for you.
Q4: What is your lead time?
It depends on the order quantity and the season you place the order.Usually we can ship within 4 days for small quantity,and about 7 days for large quantity.
Q5: What is your delivery port?
Our nearest port is Hong Kong, China.
Q6: I have placed an order, how long will it take you to ship the goods?
Usually can be shipped within 4 days
Q7: What are your Shipping Methods?
   (1)By Express: DHL, UPS, FedEx, DPD etc,
   (2)By Air,
   (3)By Sea,
   (4)By your shipping forwarder.
About Shipping & Returns
If I want to return my purchase! What do l do?
You can always contact us for any return question at bangpuff.com
How long does it take for me to get a refund?
Under normal circumstances, the refund will be refunded directly to your bank card, and it will take about 3~15 days. The specific time is mainly subject to the processing time of your local bank.
How Can l Cancel Or Change My Order?
Amending your order is allowed on or before 11:00pm (PDT.-7 GMT) on the same day from the order being placed.
You may contact us via [email protected] to request for change.
If you need to contact us, please email ([email protected])us or contact us by whatsapp. We will deal with your questions promptly.